Billing Policy

Billing (The Short Version)

• Salesmsg offers a 14-day trial to access the software.
  
• Cancel within the first 14 days and you won't be charged the monthly subscription. Your account will be pro-rated and a refund will be issued less the amount of credits used.
  
• Cancel after 30 days and you won't be charged again. Once you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 12th of every month, and you cancel on the 18th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made.
  

How do I cancel my account?

You can cancel your account at any time by reaching out to support and submitting a ticket to cancel your account.

Accuracy and Completeness of Information

While Salesmsg strives to ensure that the information contained on this Website is accurate and reliable, Salesmsg makes no warranties as to the accuracy, correctness or completeness of any such information and assumes no liability or responsibility for any omissions or errors in the content of this Website. Salesmsg reserves the right to revise the information contained on this Website at any time, in its sole discretion without any obligation to notify past, current or prospective visitors.

Payment Methods

Salesmsg accepts payments via credit/debit card. Payment by any other means, such as by check or wire transfer, is on a per-customer basis and must be agreed to by Salesmsg. Salesmsg currently accepts American Express, MasterCard, Discover and Visa credit/debit cards.

Cancellations

Cancellations must be done by submitting a support ticket through our support desk or live chat. Email requests to cancel do not constitute acceptance of any cancellation. Cancellations will take effect on the last day of the billing period in which the cancellation request was received.

Closing an account with Salesmsg cannot be done by simply canceling the credit/debit card. Salesmsg will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. It is imperative that account cancellation is done by speaking with a Salesmsg representative to ensure account closure.

Cancellation of an account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service.

Billing Disputes

As a current or prior customer of Salesmsg, each customer agrees to provide Salesmsg 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Salesmsg must be the first option in billing disputes. Should Salesmsg receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before Salesmsg has been given a chance to resolve the issue, Salesmsg has the right to collect on the rendered services and any fees associated with those disputes.

Regardless of the outcome of the chargeback, Salesmsg retains the right to collect on any rendered services or fees that are due. Salesmsg will submit any disputed amounts to a collection agency. Once a chargeback has been received, Salesmsg will immediately suspend the account until the matter is resolved and you will no longer be allowed to use the Salesmsg platform.

Refunds

Salesmsg subscription and carrier fees, including all compliance released charges, are nonrefundable. No exceptions.

Salesmsg subscription fees and purchases will appear on your credit card statement as "Salesmsg", "SalesMessage.com", or "SaleMessage".