Salesmsg Color Coding: Streamline Your Conversations

Inside our new Salesmsg 2.0, prioritize and manage your customer conversations with exclusive features like Color Coding, Bulk Reassignment and more.

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Salesmsg Color Coding: Streamline Your Conversations

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See All Missed Conversations

Never miss a customer message again. Simply activate the new Color Coding feature inside your settings to highlight which messages deserve your immediate attention. With this exclusive feature inside Salesmsg 2.0, every message is automatically assigned a specific color to tell your team how long that message has been waiting for an answer. For example, messages that have been sitting unanswered for less than 8 hours are bathed in a calming blue. Messages lingering between 8 to 24 hours shimmer in yellow. Finally, messages that have been waiting for over 24 hours will stand out in a striking red.

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Easily Delegate Conversations

Get more Salesmsg 2.0 magic with Bulk Operations! Easily delegate chats to team members with our bulk reassign feature, or use round-robin for equal distribution of all messages. Plus, you can now streamline your workspace with upgraded bulk actions including delete, tag management, opt-in/out statuses, reopen, close, and more.

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Mark Conversations as “Priority”

Prioritize your customer conversations like a pro with Salesmsg 2.0! With just a click from the conversation list or header, you can give any important conversations priority status. This makes it easy to stay on top of all critical conversations and ensure these important messages never slip through the cracks.

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Identify Unreplied Conversations

Which conversations still need a reply? Find out with our new Needs Response filter inside Salesmsg 2.0. Then use our new Enhanced Sorting to easily mark these conversations as Newest, Oldest and Priority First - ensuring each conversation gets a timely response.

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Handle Conversations via Header

Easy task handling! Manage your conversation directly from the header: Reopen or close conversations. Mark them as priority or unread/read. Only for 2.0 users, click “show activity” for added control. Want even more flexibility? Dive into conversation and contact details or assign tasks with ease using the Right Sidebar.

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