IMPROVED

Away Status Notification

Need a break from customer calls? Try our new ‘Away' Status. With this powerful update, you can set yourself to Away mode and enjoy uninterrupted time off. No more ringing phones or distracting notifications - just peace and quiet when you need it most. While you’re in Away mode, all calls will be redistributed to the rest of your team or go directly to voicemail. Salesmsg Away Status respects all calling features, including regular calling, Call Queue, IVR, and call distribution. Whether you're stepping away from your desk for a meeting or taking a well-deserved break, you can rest easy knowing all calls will be redistributed while you're Away.

IMPROVED

Call Queue Updates

Already using our Call Queue? With our latest update, Salesmsg will automatically drop callers who wait for 30 minutes—or send them directly to voicemail. This way, no one gets stuck waiting in your virtual Queue. Also, you can set your own business hours to send calls outside of working hours directly to voicemail or ring groups. To set this up, simply toggle on/off the 'Enable Call Queue After Hours' setting in your queue settings. When enabled, calls will be managed by voicemail with an after-hours greeting during non-business hours.

IMPROVED

Call Transcript for "No Message"

You’ll never have to see a blank transcript inside Salesmsg again. Our latest update introduces a new ‘No Text to Transcribe' indicator, ensuring you don’t waste time reviewing unnecessary transcripts. When an audio file contains no spoken words, we'll clearly mark it as "no text to transcribe” for your convenience. These four words will save you time and give you better control over your communications.

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IMPROVED

Franchise Child 10DLC and Billing Status

For your franchise: Get total visibility into your child organizations! With our latest update, you’ll have instant access to vital information for every child organization like email addresses, plan types and subscription statuses. Plus, you’ll see 10DLC brand and campaign status for each organization, along with available credits, and more. You can customize your view by selecting which columns you want to display, just like in Contacts. And don't worry about default sorting: It’s the same as before.

NEW

Send SMS From Account

Love Salesforce Classic? Check out our new 'Send Message' button on Account objects. This new button allows you to quickly send messages to contacts associated with that account. The button works just like our popular mass send message function on contact/lead lists. Simply select the contacts you want to reach out to and hit send! Plus, related messages will be automatically logged in the activity timeline, to give you a clear view of all interactions.