What if I told you that making at least five follow-up calls to contacts makes you 80% more likely to convert them? And did you know that 70% of customers actually prefer phone calls from businesses over emails? Clearly, calling is still a very powerful tool that you need in your toolkit. To help you harness that power, we're thrilled to introduce some amazing new calling features in Salesmsg this month. These tools are designed to enhance your calling experience, streamline your processes, and ultimately help your teams close more leads and talk to more customers—way more effectively.
Let's check out the first updates. First, we just rolled out a powerful upgrade to the calling portion of Salesmsg. Let me introduce you to the Power Dialer. Did you know that using a Power Dialer can help your teams 10x their call volume in the same amount of time compared to manual dialing? That means sales teams can 10x their call volume and close more deals, and customer success teams can 10x the amount of outreach they do to save at-risk customers. The Power Dialer automates the dialing process for you, so you don't have to waste time pushing buttons. Instead, you can spend your time chatting with contacts. This can lead to a higher conversion rate because the quicker you connect with someone, the more offers you're able to make and the more problems you're able to solve. Plus, the Power Dialer helps you stay organized. You can easily pause or skip calls without any hassle, keeping things running smoothly. You can also see all of your call stats in the analytics and your conversation history in the contact's timeline.
To get started using Power Dialer, you can either select it from the conversations page and choose the contacts you'd like to start calling, or go into contacts and select the contacts you want to call. Then, open the Power Dialer to call them. You have options here when using the Power Dialer as well. You can call immediately instead of waiting the default 5 seconds between calls, skip a contact, or pause and resume your calls without doing anything else.
Next, we have a feature that can help you better understand your customers and drive results: On-Demand Call Transcriptions. You can convert recorded calls into text effortlessly. Understanding your customers' voices is crucial for your marketing team to create better messaging, for your support team to know what the big issues are, and for your sales team to know how to position your products to close more deals. But it can be tough to capture valuable insights from phone calls. That’s where call transcripts come in. Just like with Zoom or other video platforms, you can now easily pull quotes, get feedback, and extract key points straight from your conversations. You also have the ability to analyze that text for customer sentiments, track recurring themes, and gain actionable insights from every call without the hassle of manual note-taking.
So, when you make or receive a call, just click the call record button. When the call is done, you can transcribe the call by clicking the transcribe recording button. That’s it! Your call will be transcribed, and you can copy and paste it or download it as a text file.
Next, I want to show you a nice upgrade for when a contact calls you back. Prior to this update, you’d have to have multiple windows open to work in HubSpot and take calls in Salesmsg. Now, you can receive calls directly to your Salesmsg number from within HubSpot, eliminating the hassle of switching back and forth between apps. This keeps everything in one place, ensuring you never miss a call, and your entire team is notified when a customer reaches out, allowing for quick responses.
Speaking of keeping your entire team on the same page, let’s talk about the Unified Conversation History that just rolled out. This feature allows your calls and messages to be organized in one place, making it easy for your entire team to track interactions and provide seamless support, no matter who’s managing the contact. You can see all the communication history with each contact right here, which helps in maintaining continuity and building stronger relationships. To turn this on for your inbox, go to the settings for the inbox you’d like to share with your team and enable inbox conversation history. Now, this inbox is shared with your entire team, and they can see the conversation history for each contact in the inbox.
Next, let me ask you a question. Have you ever gotten a call or a text from your local area code and at least paused to think about who might be calling or texting you? Sometimes, this little pause is all you need to grab your lead’s attention. We built this capability into the app, so you can now auto-select local area codes for your messages. This way, if you’re sending a broadcast to contacts who may not know you well or are new to your business, they’ll be more likely to engage with your messages when they come from a local number.
If you’d like to use this option, you’ll need to have a smart inbox set up in your Salesmsg account. A smart inbox simply means you have multiple numbers connected to one inbox. Once set up, you can select local presence, and the app will send a text from the contact’s local area code. You can also turn off the auto-select feature if you prefer.
Finally, we just upgraded our message delivery status in-app. Now, you can always see the status of your messages to ensure they’re being delivered. If they fail, you’ll easily see it and can resend them.
These powerful new features are designed to enhance your communication strategies for your marketing and sales teams, and help your support team connect with more customers more effectively. Whether you’re dialing out, managing calls, or texting, Salesmsg has you covered. If you’re not a Salesmsg user and want to explore these features for yourself, grab a 14-day free trial at Salesmsg.com. If you are a user, jump into your account and start trying them out now!
Thanks for watching.
