It’s a day for gratitude here at Salesmsg.

For the third year in a row, Salesmsg grabbed a spot on the Inc. 5000 list. Salesmsg is #1,479 of the 5,000 fastest growing private companies in the U.S.

That means I have about 5,000 people who I need to thank for this. 

I’ll start with our 3,500 Salesmsg customers. (If you are a customer, be sure to read to the end of this post because I have a thank you gift for you.)

Credit Where It’s Due: 3,500 Clients ‍

To all our customers who have been using Salesmsg to text and call for years...

Thank you for your trust in who we are, and what we do.

Since the beginning of Salesmsg in 2017, our growth story has always been tied to your growth story. As your teams, businesses, franchises and agencies have grown—so have we. I can’t thank you enough for that.  

It's customers like you that keep inspiring us to innovate everything inside Salesmsg.

As we’ve shipped over 300 million texts and helped customers send and receive over 5 million calls, customers have been quietly testing what can be done inside Salesmsg.

You're using Salesmsg to send text messages for your sales, marketing and support teams. You're sending SMS broadcasts and setting up automatic texts to go out through workflows in HubSpot, Salesforce and ActiveCampaign.

You're figuring out which text messages and calling features worked best for your specific business and teams.

Most of all, you're asking us for new features, updates, lifestyle tweaks and even entire platforms to use inside Salesmsg. All these customer requests keep driving our Salesmsg product forward in a relentless march towards the robust, new 2.0 platform we have today.

In short, you’re the reason we’ve been able to accomplish so much as a business. You’re why we’ve grown 349% in three years.

I just want you to know you have my sincerest gratitude.

Credit Where It’s Due: 1,500 Updates, with a Team of 40

I need to take a moment and thank our team for everything they do to keep Salesmsg rolling forward every day.

For the last three years, our product team has continued to push the boundaries of what’s possible—not just with our Salesmsg platform—but with their own time and energy. Our team works at all hours to sprint their way towards building the fastest evolving texting-and-calling platform in the industry.

Every year, our product team of less than 40 ships an unbelievable 1,500 updates for Salesmsg. That’s about four new updates per day. 

They never slow down. They never stop. They just keep building. 

And you’ve seen the results inside Salesmsg. That’s how our team managed to roll out an entire new 2.0 platform this year—in about 90 days. All the while, they still maintained our 99.9% uptime, so you never had to worry about Salesmsg going out.

The rest of our Salesmsg team continues to reimagine what’s possible too.

From our award-winning support team that responds to customer questions in under an hour… to our sales team who are breaking sales records… 

To our Customer Success Team that oversees an entire department with only two agents… to our brand new Marketing Team that’s rebranding the entire company…

Our Salesmsg team shows up and makes it happen every day. 

Again, I can’t tell you how grateful I am to them—and you.

Thank you gift: My 3 favorite texts

To show my gratitude, I want to leave you with a quick gift right here.

Part of our growth story at Salesmsg is showing our customers how to send the right text message to the right people at the right time. That's how you capture leads. It's how you close deals. It's how you care for your customers long-term.

If you're looking to grow and get the most out of Salesmsg, I have a few suggestions on how to you can try this.

I call it "textizing your business."

When you textize your business, you add text messages to specific moments in your customer journey. These tiny texts act as touch points to drive more leads and sales as your customer goes from being a stranger to your next raving fan.

This journey begins when a new lead comes to your website.

That brings me to #1…

Tiny Text #1: The Lead Qualifier

“Hey, I noticed you {booked a call/ signed up for a webinar, demo, sales appointment}. What do you hope to get out of it?”

‍I love this text because it’s so simple. By sending this text, you can save yourself the time and energy of trying to sell your product or service to someone who is not likely to buy.

To use this text message, add it to your automated workflow that leads see after they sign up for your sales demo, webinar, discovery call or other sales appointment to learn more about products or services.

By inviting leads to respond to your text, you get feedback. You can find out in minutes (instead of hours or days) if that person is a good customer for you.

‍Tiny Text #2: The Reminder

“Still coming to the meeting?”

This is one of my favorite texts to set up and automate. You can use it to remind any customers to show up for your webinar or sales demo.

We’ve had customers decrease their no-show rate by 20% or more just by adding this tiny text to their workflow.

It also has an unintended side effect: Customers who can’t make it to your meeting tend to respond and reschedule. This gives you a second chance to close deals. 

Tiny Text #3: The Check-in

“I noticed you just (checked in, arrived, bought my product or service). Is there anything I can do for you?”

I call this a check-in text. You send this tiny text after a customer purchases your product or service to see how they like it.

This provides an elevated level of service. Again, it’s as easy as adding this recurring tiny text to a workflow so that all new customers only see it once. 

Now go test these out in your business. Pass the gratitude along to your own customers.

‍As always, thank you for being here from everyone at Salesmsg. ‍
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